The target of the Finnish Immigration Service is to make a decision on residence permit applications on the basis of work within four months, except within three months for Blue Card applications. The processing time can vary depending on whether the Employment Office must make a partial decision first.
We can not give you more information on the phone than you can see yourself in Enter Finland. You will always get the latest and precise information on the application's status by checking it yourself in Enter Finland.
If the application is for a residence permit for an employed person, you can also read the actual decision and partial decision through Enter Finland once they have been made, unless in exceptional circumstances the decision is sent by post. You will always be able to see whether a decision has been made regardless of circumstances. If your employee applied on the basis of special expertise, research, sports, etc., only the application status is shown.