Accessibility statement for Enter Finland

This accessibility statement concerns the online service EnterFinland.fi and was prepared on 21 August 2019. The online service Enter Finland is part of the online set of services provided by the Finnish Immigration Service.

 

The Enter Finland website

The Enter Finland website was originally published on 16.6.2015. Amendments to the accessibility of the complete website must be made by 23 September 2020. On 27 September 2018, the Enter Finland website launched an online service for counsels and representatives. This service must be accessible by 23 September 2019. The online service for counsels and representatives as well as the related general web pages have been updated for the version published on 21 August 2019. The accessibility assessment of the website is based on the Finnish Immigration Service’s own assessment as well as assessments made by the system vendor.

State of accessibility of the website

Changes have been made to the accessibility of the following pages, which are now partly compliant with the critical accessibility requirements of levels A and AA:

General pages:

• Enter Finland – Home page (https://enterfinland.fi/eServices)
• About the service (https://enterfinland.fi/eServices/employer/abouttheservices)
• Log in (https://enterfinland.fi/eServices/account/login)
• My account (https://enterfinland.fi/eServices/account/userprofile)
• My account – Edit (https://qa.enterfinland.fi/eServices/account/userprofileedit)
• Did you forget your password (https://enterfinland.fi/eServices/account/forgotpassword)
• Create a user account using your email (https://enterfinland.fi/eServices/account/register)
• Terms of use for the e-service (https://enterfinland.fi/eServices/info/termsofuse)
• Cookies (https://enterfinland.fi/eServices/info/cookies)
• Maintenance notification (https://enterfinland.fi/eServices/maintenace?)
• Error message
• My applications (https://enterfinland.fi/eServices/dashboard) (Changes made on 31 March 2021)
• New application (https://enterfinland.fi/eServices/dashboard/newapplication) (Changes made on 31 March 2021)

 

Enter Finland for Counsels and Representatives:

• Counsel home (https://enterfinland.fi/eServices/home/advisor)
• My cases – Active cases of my applicants (https://enterfinland.fi/eServices/advisor/dashboard)
• My cases – Case details of my applicant (https://qa.enterfinland.fi/eServices/advisor/poaappdata)
• Notification of acting as a counsel or representative (https://enterfinland.fi/eServices/poa/create)
• Document request (https://enterfinland.fi/eServices/advisor/document-request-form)
• Send additional information (https://enterfinland.fi/eServices/poasupplement/opensupplement)
• Supplemental information (https://qa.enterfinland.fi/eServices/poasupplement/opensupplementreplypage)
• Frequently asked questions (https://qa.enterfinland.fi/eServices/info/advisorhelp)

 

The pages mentioned above have been subject to technical accessibility modifications so that they are now technically compliant with the accessibility requirements of levels A and AA. However, the pages have not yet been subject to technical modifications requiring visual modifications, or to certain stand-alone non-visual technical modifications that will be listed below.

 

The textual contents of the said pages have also been reviewed and revised in order to make the text explicit and comprehensive.

Contents that are not compliant with accessibility requirements

Parts of the service are not yet compliant with accessibility requirements

 

In the first stage of the accessibility assessment, only the pages listed under "State of accessibility of the website" have been reviewed and modified to comply with accessibility requirements.

 

The rest of the website, as well as documents in connection to the website will be assessed and modified to be accessible by 23 September 2020.

 

Visual shortcomings:

The now modified pages have not yet received any contrast modifications or other visual modifications. The accessibility check identified a number of visual accessibility issues on the web pages:

 

• In several places, the contrast between a text or an image and the background is insufficient (Success Criteria 1.4.3 Contrast [Minimum] and 1.4.11 Non-text Contrast).
• In certain places on the web pages, red and green have been used in such a way that they may not necessarily be distinguishable for a user with red-green colour blindness (Success Criterion 1.4.1 Use of Colour).

 

Reason for shortcomings: Modifying the colours requires more planning and more time for preparation. The planning process has been initiated. Modifying the colours is connected to the agency’s internal projects renewing the visual image and colour scheme of the agency, as well as rethinking the visual design and the website structure of the online service Enter Finland. For this reason, it was not possible to modify the colours at this stage merely to comply with accessibility requirements. The visual modifications will be made in the service as soon as it is possible.

 

Technical shortcomings:

In addition to the visual shortcomings, the now modified pages have not yet been subject to certain technical modifications that will be made later. The following non-visual technical modifications required have been identified, but have not yet been made:

 

• After selecting "Bypass the menu and the header" on the Enter Finland Home page, the page does not indicate which section of the page is currently selected on the keyboard (Success Criterion 2.4.7 Focus Visible).
  • Reason for shortcoming: Further investigation is required for correcting the issue, and for this reason the modifications required will be made later.

 

• If the user sends additional information or replies to a supplement request, he or she needs to use a drop-down menu to select a correct type for the attached document. However, the screen reader does not communicate to the user the attachment type selected in the menu (Success Criterion 1.3.1 Info and Relationships).
  • Reason for shortcoming: The current selection menus in the service are built in such a way that the issue cannot be easily corrected. To correct the issue, the menus must be modified into a different type of selection menu. Due to the extensive development work required, the modifications required will be made later.
    • The accessibility issues with the selection menus have been corrected on 31 March 2021.

 

• If the user attaches a document to his or her notification, submission of additional information or reply to a supplement request, the screen reader does not read correctly what is happening on the page. It does not communicate to the user that the attachment has been added, that it has been deleted, or that it can be opened in a new window (Success Criterion 1.3.1 Info and Relationships).
  • Reason for shortcoming: Correcting the issue would require an extensive amount of work and might generate new problems, and for this reason the modifications required will be made later.

 

•  If an error occurs while adding attachments, the online service displays an error message. Before this error message, the screen reader adds unnecessary extra information (Success Criterion 1.3.1 Info and Relationships).
  • Reason for shortcoming: Further investigation is required for correcting the issue, and for this reason the modifications required will be made later.

 

• If the user enters too much text into a text field or if the maximum length of text is about to be reached, the service does not inform the user of this (Success Criteria 3.3.1 Error Identification and 3.3.3 Error Suggestion).
  • Reason for shortcoming: Further investigation is required for correcting the issue, and for this reason the modifications required will be made later.

 

• The navigation on the page ‘Create a user account’ does not function properly. The page does not focus on the correct component, and the screen reader reads the content of the page partly incorrectly (Criteria 1.3.1 Info and Relationships and 1.3.2 Meaningful Sequence).
  • Reason for shortcoming: Further investigation is required for correcting the issue, and for this reason the modifications required will be made later.

 

• If the user starts typing text into the date fields in the service, the help text concerning the field will no longer be visible (Criteria 1.3.1 Info and Relationships and 3.3.5 Help [level AAA]).
  • Reason for shortcoming: The issue concerns the date fields, and there are plans to renew these fields altogether. The issue can be corrected in connection with these upcoming modifications.
    • The accessibility issues with the date fields have been corrected on 26 May 2021. 

 

• If there is a service break in the online service and the user either sends a notification of counsel or replies to a supplement request, the service does not notify the user that the notification or the reply to the request has not been sent. The service will only notify the user that a service break has started (Success Criteria 3.3.1 Error Identification and 3.3.3 Error Suggestion).
  • Reason for shortcoming: There was not enough time to correct the issue for the current version, and for this reason the modifications required will be made later.

 

Shortcomings in content:

The content of the pages now modified has been reviewed and revised to make the language comprehensible and explicit. The texts have not been revised externally.

 

Conduction of the accessibility assessment

Due to limited resources, the accessibility of the website has not been evaluated externally. The system vendor has conducted an accessibility assessment. The accessibility assessment was conducted using the following accessibility tools and web pages:

 

Text-to-speech testing:

http://www.nvda-project.org/

 

Tool used in the accessibility check:

https://accessibilityinsights.io/en/

 

Web pages used as information sources in the accessibility check:

http://www.w3.org/TR/WCAG21/

https://webaim.org/articles/visual/blind

https://www.w3.org/WAI/perspective-videos/speech/

http://www.perkinselearning.org/videos/webcast/accessible-technology-options-blind-and-visually-impaired-reader

https://www.afb.org/blindness-and-low-vision/using-technology/using-computer/part-ii-experienced-computer-user-new-1

https://webaim.org/resources/contrastchecker/

https://blog.prototypr.io/the-new-guidelines-in-wcag-2-1-explained-c26e62b196f2

https://medium.com/c2-group/wcag-2-1-guidelines-explained-with-examples-5c7c5d8b69eb

 

Checklist:

https://webaim.org/standards/wcag/WCAG2Checklist.pdf

 

Online tutorials used:

https://viewer.books24x7.com/VideoViewer.aspx?bookid=131104

https://viewer.books24x7.com/VideoViewer.aspx?bookid=131109

https://viewer.books24x7.com/VideoViewer.aspx?bookid=131114

https://www.lynda.com/Web-Design-tutorials/Accessibility-Web-Design/606090-2.html

　

Accessibility testing

The web pages have been tested and will be tested in future with automated accessibility testing, applying the following tools:

https://accessibilityinsights.io/en/

http://www.nvda-project.org/

https://pa11y.org/

 

The web pages will also receive manual accessibility testing, focusing especially on the following issues:

• Reviewing the usability of the web pages using a keyboard. (Navigating on the page is logical, and the pointer focuses on the correct components on the page.)
• Testing the functionality of the text-to-speech tool and its correct reading of the content.
• Reviewing the general structure of the web pages. (The headings and sections are correctly indicated and explicit. It is easy to navigate and move between different sections, and sections can be bypassed.)

Feedback on accessibility

We aim to make our services accessible for as many as possible. We are always looking to improve the accessibility of our services and appreciate all feedback.

 

There are several ways to send feedback:

• By sending email to the Registry of the Finnish Immigration Service (migri@migri.fi) 
• By leaving feedback in a letter box at one of our service points (https://migri.fi/en/contact-information).
• By using the feedback form (migri.fi/en/feedback) on the Finnish Immigration Service website

 

Your feedback will be processed by the unit responsible for dealing with the issue in question. The feedback given using the form on the website is regularly monitored by the Customer Relations and Communications Unit.

Filing a complaint

You have the right to file an accessibility complaint with the Regional State Administrative Agency for Southern Finland, which is the authority responsible for overseeing compliance with the statutory accessibility requirements in Finland. 

 

Address:

REGIONAL STATE ADMINISTRATIVE AGENCY FOR SOUTHERN FINLAND

Postal address: PL 150, 13101 HÄMEENLINNA

saavutettavuus@avi.fi

kirjaamo.etela@avi.fi

Preparation and updating of this accessibility statement

This statement was prepared on 21 August 2019. The statement has been updated on 26 May 2021.