Always sign in to Enter Finland with the latest version of your web browser and please use one of the following browsers to sign in: Google Chrome, Microsoft Edge, Mozilla Firefox, Opera or Safari.
Technical difficulties in Enter Finland:
Due to technical problems, some customers cannot open requests for additional information at the moment. If you cannot open a request for additional information, please wait. We will send you a new request for additional information.
There may be delays in partial decisions on residence permits for an employed person or on residence permits for seasonal work becoming visible in Enter Finland for Employers
Payment information is not visible on Enter Finland for applications paid before 30 June 2023
If you were unable to reply to a request for additional information or submit your urgent application on 11–13 September 2023 while Enter Finland was experiencing technical issues:
For more information and instructions, see the page Technical issues and service breaks in Enter Finland (migri.fi)
If you are applying for an extended permit or citizenship or renewing your residence permit card or residence card, it is possible that you do not need to visit a service point to prove your identity. For more information about when visiting a service point is not necessary, see the page Identification migri.fi/en/identification.
How to use Enter Finland
- How to use Enter Finland
- Replying to a request for additional information in Enter Finland
- Adding documents to your application in Enter Finland
Frequently asked questions about Enter Finland:
Frequently asked questions about the online service
For frequently asked questions about the online service, see migri.fi/faq-online-service In Frequently asked questions, you will also find answers to other questions.
Visiting a service point and the processing of applications
Booking an appointment at a service point of the Finnish Immigration Service
For further information, see migri.fi/processing-fees-and-payment-methods
Adding attachments to your application
In addition, see Attachments in Frequently asked questions.
You can also read more at migri.fi/notify-us-of-changes
Answering a request for additional information
For more information, see migri.fi/answering-a-request-for-additional-information
Waiting for the decision
If you have a technical problem, please email an exact description and if possible a screenshot of the problem to firstname.lastname@example.org
If you have any questions about the use of the Enter Finland service, we can help you on weekdays from 8:30 am to 15:30 pm at the service number 0295 790 606.
In other matters, you will find our contact details at the address migri.fi/en/contact-information
If you want to know more about Finnish citizenship, please visit the website of the Finnish Immigration Service: migri.fi/en/finnish-citizenship