Help

Enter Finland is the online service of the Finnish Immigration Service. You can manage almost all permit and citizenship matters with the Finnish Immigration Service using the online service Enter Finland. When you start completing an application form, the online service will guide you through the process. You do not need to save your application manually. The service will save it automatically. Log in to the Enter Finland online service using the most recent version of one of the following web browsers: Google Chrome, Microsoft Edge, Mozilla Firefox, Opera, or Safari.

Creating a user account
As a rule, each applicant who has reached the age of 18 must submit their application from their own Enter Finland user account. The application can also be submitted by the applicant's legal counsel or representative if the applicant is at least 18 years of age.

There are two ways to create a user account on the start page of Enter Finland: you can either use your email address and generate a password or use strong electronic identification to create a user account. If you create an account for yourself with your email address, please note that the email address can only be connected to one Enter Finland account. It is not possible to log in to the same user account with both strong electronic identification and an email address. You can change your login method from email to strong electronic identification by logging in to Enter Finland and editing your account information.

Adding attachments to your application:

• Watch this video: Adding documents to your application in Enter Finland
• In addition, see Attachments in Frequently asked questions.
• You can also read more at migri.fi/notify-us-of-changes

Answering a request for additional information:

• Replying to a request for additional information in Enter Finland (video)
• For more information, see migri.fi/answering-a-request-for-additional-information

Video instructions:

• How to use Enter Finland 
• Replying to a request for additional information in Enter Finland
• Adding documents to your application in Enter Finland

 

Applications are subject to a fee. You can pay the processing fee with the most common credit cards or using Finnish online banking codes. You can also pay the processing fee when you visit a Finnish embassy or consulate or the Finnish Immigration Service to prove your identity. We will not start processing your application until you have paid the fee.

For further information, see migri.fi/processing-fees-and-payment-methods

 

If you have a technical problem, please email an exact description and, if possible, a screenshot of the problem to esupport@migri.fi. If you have questions about the use of Enter Finland, you can call us at +358 295 790 606 from Monday to Friday at 8.30–15.30 (Finnish time).

In other matters, you will find our contact details at the address migri.fi/en/contact-information

For instructions on how to book an appointment, see migri.fi/booking-an-appointment

How to book an appointment at a service point of the Finnish Immigration Service (video and instructions with pictures)
Book an appointment at a service point

Visit the website of the Ministry for Foreign Affairs of Finland or the web pages of the missions to find out more about visiting Finnish embassies and consulates: finlandabroad.fi

If you have applied online, you can follow the processing of your application in Enter Finland. The service points or our telephone service are not able to give out more information than that.

For information about waiting for the decision, see the following pages:

 

• Processing times: migri.fi/processing-times
• Handling matters at a service point: migri.fi/faq-handling-matters-at-a-service-point
• Decision: migri.fi/informing-of-the-decision

For frequently asked questions about the online service, see migri.fi/faq-online-service

If your employee applies for a residence permit online, you can to supplement the application with information about the employment and your company in the Enter Finland for Employers. You can also pay for the application on behalf of the employee. You can follow the processing of the employee’s application in Enter Finland.

To make sure that you have the right to handle matters online for your company, we use the service Suomi.fi e-Authorizations.

For instructions on how to use the online service Enter Finland, see migri.fi/en/enter-finland-for-employers and Frequently asked questions.

The service is for the legal assistants and representatives of applicants. Asylum seekers can not use the service themselves. You must personally sign in to the service by identifying at the Suomi.fi site with your bank ID, mobile certificate or certificate card. You can start using the service by signing up into the Enter Finland for advisors and representatives and by sending a power of attorney through the service to Migri. Once the power of attorney has been accepted by Migri you will be allowed access to follow the processing of applications and to send information to Migri through the service.

What can I do in Enter Finland for legal advisors and reprentatives?
- Send to the Finnish Immigration Service an power of attorney / district court order concerning representation
- Follow an applicant's application status
- Send additional information and documents directly to Migri

What services are not available within Enter Finland for legal advisors and representatives?
- You cannot lodge an application
- You cannot cancel an application
- You cannot receive an asylum decision through the service
- You cannot appeal through the service
- You can request documents from Migri directly through the service

When can I use the service?
You can activate the service at any point after the application has been lodged until the application has gained legal force. Once an application gains legal force the service will close in relation to that applicant.

How can I see the status of an application in Enter Finland for legal advisors and representatives?
 

Changes made in the UMA electronic case management system of the Finnish Immigration Service change the application status in Enter Finland.

• If you have sent a power of attorney but the Finnish Immigration Service has not yet processed it, the status of the case is "waiting for approval of power of attorney."
• If the power of attorney has been approved but the applicant has not yet been interviewed, the status shown in "waiting for interview".
•  If the interview has been held but a decision is yet to be made, the status of the application is "waiting for decision".
• Once the decision notification has been made to the applicant, the status of the case is,"decision notified to applicant".
• If a compaint is made concerning the decision of an application, the status changes to " complaint period".

Within other than asylum applications, there are only three different status, "waiting for processing" , "processing" and "decision made". You can also follow the case events on your dashboard.

 

What to do if a customer wants to change their legal advisor/ representative during the process?
The applicant cannot have more than one legal advisor or representative simultaneously. If the applicant acquires a new legal advisor or representative and the new person opens an Enter Finland account and also if an power of attorney is manually exported to the applicants case through the electronic case management system, this closes your contact with the customer in Enter Finland. The service is primarily left open to the person for whom the service was first opened.

If there is a new advisor notification from a new advisor, the service will not be opened unless there is a written statement from the previous advisor where it is stated that this person is aware that their Enter Finland connection will be closed due to the new advisor. If a connection is closed for the first advisor and opened for the second assistant thr first advisor can still communicate with Migri on the client's behalf through other service channels.

If you have opened an connection to Enter Finland for an applicant that you no longer assist or represent, please notify the Finnish Immigration Service so that the connection can be closed.

What should I do in problem situations?
In relation to technical problems, we ask you to contact the Helpdesk at esupport@migri.fi