Frequently asked questions
Open the files with a word-processing program (for example Word) and combine them into a single document. If possible, save the document as a PDF file.
You can combine images in the same way. If you have an image-processing program, you can use it to combine images.
Do not reduce the size too much so that the files are easy to read.
Remember to pay attention to data security, especially if you use a public computer or programs available on websites.
The maximum size for an attachment is 4 megabytes, and my files are larger than that. How can I make them smaller?
You can reduce the size of your attached documents when scanning them. In the scanner settings, select ‘black and white’ or ‘monochrome’ and a resolution of 150 dpi, for instance. Resolution governs the level of detail when the image is scanned.
If the attachment is an image, you can reduce its size by opening the file in an image processing program, reducing the size of the image and then saving the file again.
If you have been granted a residence permit, you will receive a residence permit card. It takes several days to manufacture the card; these cannot be collected as soon as a positive decision is made.
You can cancel your application at any time when the application is pending. More information can be found on our website.
Please read about expedited processing on our website.
Please read more about our processing times on our website.
You can and should use the "Send additional information" page to supplement your application with all the documents that your employer was supposed to provide, e.g. the employment contract or a signed copy of the TEM 0.54 form. You can find a detailed list of all the required attachments and documents on our website or by looking through the attachment list of the relevant paper application form. Please don't send a new application!
Please remember that you can only use this service to apply for a residence permit or an EU registration for yourself, or to apply for a permanent residence permit or a residence permit on the basis of family ties for a child who is in your care. For example, employers or spouses cannot submit an application on theior employee's or spouse's behalf.
If you have a technical problem, please send an exact description of the problem by email to the address firstname.lastname@example.org